Refund & Return Policy
Return & Refund Policy
All our soaps are carefully handcrafted, in small batches, using traditional methods. Being handmade, each soap's design will be unique. Our family is testing every batch of soap to ensure its quality. Everything we make has to satisfy us first, before we will consider offering it to you.
If you change your mind and cancel the order, we cannot guarantee that we will be able to do so. If your order has been processed and shipped, we will not be able to offer a refund. Due to the nature of personal care products, we are unable to accept returns.
We want all of our customers to be satisfied. Please, email us at info@creamyvibrance.com within 7 days, after you have received your order, if there may be any problem. Please, specify your order number and a brief description of the problem. If we will consider that we are responsible for a mistake, we will contact you with further details.
All our soaps are carefully handcrafted, in small batches, using traditional methods. Being handmade, each soap's design will be unique. Our family is testing every batch of soap to ensure its quality. Everything we make has to satisfy us first, before we will consider offering it to you.
If you change your mind and cancel the order, we cannot guarantee that we will be able to do so. If your order has been processed and shipped, we will not be able to offer a refund. Due to the nature of personal care products, we are unable to accept returns.
We want all of our customers to be satisfied. Please, email us at info@creamyvibrance.com within 7 days, after you have received your order, if there may be any problem. Please, specify your order number and a brief description of the problem. If we will consider that we are responsible for a mistake, we will contact you with further details.